Ordering

You have two convenient options for placing an order with us. Firstly,
you can easily place an order online through our website. Simply browse
our products, add your desired items to your online shopping cart, and
proceed to checkout. Follow the prompts to enter your shipping and
payment details, and you're all set! Alternatively, if you prefer to
place your order by phone, you can reach out to our dedicated customer
service team. They'll be happy to assist you in placing your order over
the phone, answering any questions you may have along the way. Whether
you choose to order online or by phone, we're here to ensure a seamless
and hassle-free shopping experience for you.

Yes, we charge sales tax, but it varies depending on the state you're in.
Sales tax rates and regulations differ from one state to another, so
the amount of sales tax applied to your order will be determined by the
state to which your order is being shipped. During the checkout process,
our system will automatically calculate and apply the applicable sales
tax based on the shipping address you provide.

We understand that plans can change! If you need to make any changes or cancel your order before it's scheduled to ship, just reach out to us directly. Please keep in mind that some changes might come with
additional fees, but we'll make sure to explain everything clearly as we
go along

Product

This depends on the company and product but yes in many cases different finishes and sizes are available to be custom made/fit. Be sure to Contact us for more details

Special order items are items are are non-cancallable and non-returnable once the order has been place and has been processed with the manufacturer. In most cases cancellation is possible as long as the order isn't in effect and production has no started.

Yes! we have just opened in 2024 a new showroom DS Decor Supply, also be sure to visit our main store Apex Hardware NY.

We carry all the popular brands! From luxury to economical, we may not have all available on our site yet but be sure to Contact us to find out!

Yes! Just Contact us on what is it you want and for larger order we might even do special pricing!

We're all about making your experience as hassle-free as possible. Our website features products covered by various manufacturer warranties, each with its own terms. If you have questions about a specific product's warranty, just Contact Us!

While we don't consistently offer our own warranties, we're here to assist you in navigating the warranty claim process with the manufacturer. Remember, if you encounter any issues with your purchase, reach out to the manufacturer directly for assistance. We've got your back every step of the way!

Shipping

While we endeavor to extend our services to as many locations as
possible, currently, we exclusively ship to addresses within the
contiguous United States (exceptions of Alaska & Hawaii)

It depends on your location. Orders are meticulously processed within
2-3 business days from the date of purchase. Please note that orders are
not fulfilled on weekends or holidays. In instances of extraordinary
order volume, slight delays in order processing may occur. If there is a
significant delay in shipment, our team will promptly notify you via
email or phone.

We are pleased to offer Free UPS Standard Ground Shipping on qualifying
orders over $250 (exclusive of taxes) within the contiguous United
States. Please note that certain oversized items may be subject to an
additional shipping fee outlined during the checkout process and product
pages

Upon shipment, customers will receive an email containing tracking
information for their order. This tracking number enables customers to
monitor the status and location of their package. Registered users can
conveniently track their orders from their account page on our website.
Should you encounter any difficulties tracking your package, please do
not hesitate to Contact us for assistance.

In some cases we can offer expedited shipping to your desired location but please Contact us first.

Returning

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just use our convenient Return Center or if you prefer to Contact us that is also an option . Also be sure to read and understand our Return Policy

In most cases we do charge restocking fees dependent on the manufacturer. More on our Return Policy.

Call Us

Monday - Friday: 9:00 - 5:00 EST
Manhattan: (646) 870-0202
Brooklyn: (347) 270-1618

Email Us

contact@apexhardwareny.com