You have 30 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason.
Restocking fee 25%
Products returned or exchanged for reasons other than damage or defect are subject to 25% Restocking Fee of Original Purchased Price.Products damaged in transit back to Apex Hardware NY Corp,We will refuse returned the product and Credit will not be issued,If the product is damaged in transit. You must file a claims with the carrier. Apex Hardware NY CANNOT make claims on behalf of the customer with the freight carrier.
Repair Parts are unfortunately final sale and not eligible for refunds.
We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.
No Unauthorized Returns Will Be Accepted. Please Contact US Prior To Returning Any Items.
Defective or Damaged Hardware:
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we must be contacted either by E-mail to obtain a Return Goods Authorization Number, RGA Number.
Please do not ship anything back without prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued without this number.
All warranties or guarantees are limited to those offered by the manufacturer. Most of the Items we sell come with Lifetime warranties please consult with us about warranty policies of individual products.
We are allowed to cancel an order, if order hasn't left the warehouse or if any human or technical errors occur with pricing , descriptions or none related imagery is listed on the product page. We will issue a full refund if our customer has to experience any issues like this.
Apex Hardware Team