At APex Hardware NY Corp, we are committed to ensuring your satisfaction with every purchase. Our return policy is designed to provide you with flexibility and peace of mind. Please review the following details carefully:
Changed Mind NO problem:
We understand that sometimes your needs or preferences may change. Therefore, you have a generous 30-day period from the date of receipt to return any item(s) in their original, unopened packaging. Rest assured, you will receive a refund for the full purchase amount, excluding any shipping charges and restocking fees.
Restocking Fee:
In the event of returning or exchanging items for reasons unrelated to damage or defect, customers are hereby notified that they may be subject to a restocking fee amounting to 25% or more of the original purchase price. This fee is implemented to offset the costs incurred in processing returns, encompassing inspection, repackaging, and restocking procedures.
It is imperative for customers to acknowledge that should products sustain damage during return shipping to Apex Hardware NY Corp, we expressly reserve the right to reject the acceptance of the returned product. Under such circumstances, customers are hereby informed that no credit will be issued, and they shall assume the responsibility of initiating a claim directly with the respective shipping company. It is explicitly stated that Apex Hardware NY Corp shall not be LIABLE for initiating claims on behalf of customers with the freight carrier in cases of shipping damage.
Special Orders:
It is important to understand that special orders, comprising of custom or non-standard items, are unequivocally designated as final sale (non-returnable and non-cancelable) transactions. Consequently, they are ineligible for return or exchange under any circumstances. Prior to initiating a special order, we strongly advise conducting thorough scrutiny of your selection to ensure its alignment with your specific requirements. Any questions of help pertaining to that of a special item(s) can be requested at anytime within our working hours.
Repair Parts:
Repair parts play a crucial role in maintaining your equipment's functionality. Please note that repair parts are considered final sale (non-returnable and non-cancelable) and are not eligible for refunds under any circumstances. We strongly recommend verifying the compatibility of repair parts before making a purchase to avoid any inconvenience.
Defective or Damaged Hardware:
Please inspect your order immediately after receiving it and carefully check for damages and order accuracy. Report any discrepancies or damages within 24 hours. On some occasions, you may receive separate shipments if products were ordered from multiple manufacturers. In the event that hardware is received in a defective or damaged condition, it is essential to provide photographic,video,etc evidence and notify us immediately. Upon receipt of the notification, we will promptly dispatch a replacement product at our own expense and furnish a prepaid return shipping label for the damaged item. We uphold rigorous standards in the packing and shipping of our products, and we expect the same level of diligence in return. All returned items must be packaged in a manner consistent with the original receipt to mitigate the risk of further damage during transit. It is imperative to emphasize that credit will only be issued for returned products that match the conditions depicted in the provided evidence. Any deviation from this standard may impact the eligibility for credit issuance.
WE EXPLICITLY RESERVE THE RIGHT TO REFUSE ANY RETURNS IN THE EVENT THAT MERCHANDISE IS RECEIVED IN A DAMAGED CONDITION
